FAQ

Is the pump underwear suitable for all insulin pumps?

Our insulin pump panties are suitable for all common insulin pumps (as of 2017). 
Both a very small insulin pump such as the "Mylife YpsoPump" and larger insulin pumps like the "Medtronic 640G or 670G" fit into the pocket. Please note, both pockets are not suitable for all insulin pump models. Under How It Works you can find detailed instructions for proper use.

Is the underwear suitable for wearing the insulin pump under every garment?

From our experience, there is no restriction on the choice of garment. We have many customers who wear our pump wear under tight leggings, skirts, jeans, dresses and sportswear. Of course, every woman has her own preferences and has to try out what she likes and what does not.

Can I wear the underwear with my insulin pump during the sport?

Yes. We had both our test phases and now customers wearing the insulin pump with our underwear during sports (for example: running, hiking, yoga, skiing, etc.)

I do not wear an insulin pump. Can I still use the insulin pump panties?

Yes, sure. There are customers who do not wear an insulin pump but still buy our underwear. You like our design, the quality or the possibility to store something small safely and practically. We already have feedback from customers who spend their money or credit card or their keys while jogging on vacation or when going out.

How do I find the right size?

1. Next to each item, you will find the Size Chart window.

2. In the size chart, you can find the right size based on your clothing size or measurements.

How do I wash the Ruby Limes products appropriately?

Here you will find our Washing Instructions.

How does the order go?

You can select the right size for your desired item and add it to the shopping cart. When you have put all your items in the cart, click on shopping cart and checkout. The system will then guide you through the checkout process. Here you can specify the delivery address and choose the payment method. For more important information, see Shipping.

What payment options are there?

Here you will find our Payment Options.

What are the shipping costs and in which countries do you deliver?

Here you will find information about our shipping countries and shipping costs.

When do I get my order and how can I track it?

If the goods are in stock at the time of ordering, you will be notified. The delivery time within Germany is 1-4 working days after receipt of payment. The delivery time abroad is 3-7 working days after receipt of payment. You can track the shipment under the DHL link, which will be sent to you by email after receipt of payment.

Can I exchange purchased goods or return them if I do not like them?

You have a right of return within 14 days after receiving the goods. All further information can be found under Revocation.

Do I need a Ruby Limes customer account for an order?

No. You can order as a guest. We only need your personal data, shipping address and billing address for delivery.

Can I also have my order sent to a PO Box?

Within Germany it is possible but unfortunately not for other countries.

Where can I find the latest information on Ruby Limes insulin pump clothing?

You can simply subscribe to our newsletter to stay up to date on product news, discount offers and the new collections. In our Blog you will also find many information and suggestions from us and our customers.

Is the underwear produced fairly?

We produce exclusively in the European Union. All our materials are sourced from European suppliers who also supply well-known lingerie brands. Find more at We Value It.

My question is not listed

Fell free to email us at hello@rubylimes.com or use our contact form under Contact . We are grateful for any question, criticism or suggestion.

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